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My Internet Service Provider had disconnected my Internet for several days. Aren’t I entitled to some sort of reimbursement?
My Internet Service Provider recently prevented me from accessing the Internet for several days. Aren’t I entitled to some sort of reimbursement for my lost time and wages? I use it to run my business from home and rely on the income as a means to live.
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Answers (1)
According to ISP laws, your Internet Service Provider (ISP), (such as Yahoo or AOL) provided you with a customer service contract at the time your service was turned on and you began surfing the Internet. Since that time, the agreement has probably been revised and changed. The company has probably provided you with notice of the changes, whether you actually read all of the fine print or not.
First decide whether you lost such a large sum of money recently that it’s worth your time to pursue this matter further. Most ISP contracts require you to not hold the ISP liable for brief outage periods or other, similar problems. If your loss was truly large and you’re not satisfied with the terms of your ISP contract, you may want to contact a technology lawyer. This individual can advise you if you have any additional Internet law rights you can pursue beyond the four corners of your ISP contract.
Obviously, the ISP providers have drawn up their contracts in such a way as to greatly minimize their potential liabilities.
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Posted by Elizabeth Smith on 21 Jan 2010
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